Service Levels
What we commit to, what we merely aim for, and where the difference matters.
The published figure
Our shared hosting service carries a 99.9% uptime SLA. That is the number we publish and the number you can hold us to on that product.
What is not committed here
This page is not a contractual SLA for virtual, dedicated or bare metal servers, and we are not going to invent one on a marketing site. If you need a committed availability target with service credits attached, ask us before you order and we will issue one as part of a signed agreement, for the specific product and location you are buying.
Planned maintenance
Maintenance that requires a reboot is scheduled and announced in advance by email wherever the facility gives us that notice. Emergency maintenance — a failing disk, a security fix that cannot wait — happens when it has to, and we tell you what happened afterwards.
Latency figures on this site
Every millisecond figure on nearbyservers.com is modelled from great-circle distance, not measured, and is labelled as such wherever it appears. It is a tool for comparing our locations against each other. It is not a performance commitment and it does not form part of any agreement.
Support
Support is by email and chat at info@krptechsolutions.com. We do not publish a guaranteed first-response time; ask us for one in writing if your business needs it.
Nearby Servers is operated by KRP Tech Solutions OPC Private Limited. If anything here is unclear, or you need a term negotiated rather than accepted, email info@krptechsolutions.com before you order.